Monvaper Warranty Policy
Warranty Period
Monvaper offers a 90-day warranty from the date of purchase to authorized distributors and wholesalers.
Coverage
This warranty applies only to authentic Monvaper products purchased through official authorized channels.
If purchased from an unauthorized dealer, please contact them directly for support.
Exclusions
If the item is faulty upon receipt, please contact us before using it.
Failures due to misuse, damage, or non-manufacturer defects are not covered.
Important Notes
Please retain your proof of purchase and authenticity code in case of a warranty claim.
How to Claim
If within the 90-day warranty period, please contact your original dealer.
Alternatively, contact our support team via email: [email protected]
Required Information
- Date of purchase within the 90-day warranty period
- Proof of purchase (e.g. receipt or order screenshot)
- Photo of serial number and authenticity code
- Clear video or photo showing the product issue
- Shipping address and contact number
Shipping Costs
If the product is under warranty, Monvaper will cover the shipping cost for the replacement.If not covered, the customer is responsible for any related costs.
Disclaimer
Monvaper reserves the right to deny any warranty claim due to non-manufacturer issues or ineligible conditions.
Thank You
We will reply within 1-3 business days after receiving your information for further assistance.
HOTLINE SERVICE
Global: +44 7766 975213
Germany: +49 15510 825988
